Frequently Asked Questions

Everything you need to know about your X fashion experience.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.

Do you ship internationally?

Yes, X ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our guide to ensure the perfect fit for every garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

Are your materials sustainably sourced?

At X, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.